We attach great importance to the privacy of our customers. We will only collect your personal data in the following situations.

We will only use your name and other information related to you in the manner outlined in this privacy statement. We will only collect information from you when necessary and in connection with the transaction.

Please read the information below to know what kind of information we collect and use. If you have any questions, please email us at [email protected] Please read this clause carefully. When entering our website/mobile application, you confirm that you have read, understood and agreed to be bound by the relevant terms. If you do not agree to any terms, please stop browsing or use this website/mobile app.


Privacy statement changes

By posting the newly revised terms on the website/mobile app, the newly revised terms will take effect immediately. The user is responsible for regularly reviewing the website/mobile application and privacy statement to be aware of changes to the terms. If you continue to use the website/mobile app after the privacy statement is revised, it means that you have acknowledged and accepted the newly revised terms of this website/mobile app.

Personal data collection

When creating a SoulGreen membership account, the personal information we collect from you may include your name, date of birth, phone number and email address.

When you order products or use our services, we will also ask you to provide delivery address, contact number, credit card information or other related information. The information we request from you is necessary. If you do not want to provide certain necessary information, we will not be able to provide you with some services.


The personal data we collect will be used for some or all of the following purposes:

Process your membership application;

Send you the member password in the form of short message (SMS );

Verify your membership;

Record your SoulGreen purchase history;

Exercise your membership rights and benefits;

Provide you with the products and services you request;

Handle purchase orders in our stores and online stores, including verifying and proceeding with your payment details/status;

Deliver the goods you have purchased;

Provide you with the latest news on the delivery status of goods and customer support;

Provide you with information about the product;

To process your order, or provide services and information according to your request or through our website/mobile app;

Follow up your enquiries, investigate complaints, suspicious transactions and research service improvement measures;

Perform data sorting and analysis so that we can understand your characteristics and buying behavior, provide you with other services more in line with your needs, and assist us in selecting retail products or services that may be of interest to you;

When obtaining your consent or expressing no objection, we will use your personal information for direct marketing purposes to you, whether by mail, email, phone, SMS or whether it is currently applied or available in the future.


Retention of personal data

Unless the law requires the company to store your personal data for a specific period of time, the company will only store the personal data until the original purpose of collecting the personal data is achieved. We will tamper with, clean up, or anonymously process unnecessary personal data in the company’s system in accordance with the company’s internal procedures.


Updated personal materials

You can access your account on the SoulGreen website and then update your personal information at any time.


Name, phone number and delivery address

We may pass your name, phone number, and address to a third party (such as a courier company) in order to deliver the goods.


Information shared by third parties

We will not sell or trade customer personal data collected online to third parties. If there is no consent of the relevant customer, or the relevant disclosure is authorized or such disclosure is permitted or required by law, otherwise the personal information of the identifiable customer will never be disclosed to a third party.


Online payment

Our agent will process your payment on this website. You must submit correct and non-misleading information to our agent. You must make sure to submit the latest information. If there is any change, please let us know. You will be required to provide the credit card holder’s name, credit card type, credit card number, credit card expiry date, and credit card security number. We may keep your order information, but for security reasons, we cannot retrieve your credit card information directly. You can log in to your account to access order information. Here you can see information about completed orders, orders being processed, and orders that are about to be sent. You can also manage address information, bank information, and subscribed newsletters. You are responsible for ensuring the confidentiality of personal information and not allowing unauthorized third parties to obtain such information. Unless we make a mistake, we will not be held responsible for any improper use of passwords.


Personal data security

The company will make all reasonable efforts to ensure that all personal data held by the company are stored in a safe and secure place and can only be accessed by authorized personnel of the company or third-party service providers. We will use encryption technology to protect your personal data. Please note that it is impossible for any system to be completely safe from intrusion, and it is impossible to guarantee the complete security of any information provided on the Internet. Therefore, the company cannot guarantee the security of the information transmitted by you to the company or received from the company on the Internet.


Children’s privacy

We do not plan or intend to obtain information on minors under the age of 18. In order to respect the privacy rights of minors, minors under the age of 18 should not provide any information on the program of this website. The company requires children to be supervised by their parents when browsing this website.


Computer data collection

When you browse a website/mobile application, our server will automatically record the data sent by your browser. The information includes:

IP address of your computer/mobile device

Browser category

The webpage visited before visiting our website/mobile app

Pages browsed on the website/mobile app

Use time on the above page, products and information searched on our website/mobile app, access time and date, and other statistical data

The collected data will be used for analysis and evaluation purposes to help improve this website/mobile application and the services and products we provide. These data also cannot identify individuals.


View data or cancel direct marketing messages

If you want to view information or cancel receiving direct marketing messages, you can fill out the following form to make a request. (http://www.pcpd.org.hk/chinese/publications/files/Dformc.pdf)

The relevant form should be emailed to [email protected] (we may charge a reasonable fee for processing the data access request).